USA Nails Great Yarmouth – Salon Policy & Safety Regulations
Welcome to USA Nails Great Yarmouth. To ensure the highest standards of hygiene and client safety, and to comply with UK insurance requirements, all clients are kindly requested to follow these policies.
1. Original Salon Policies (Booking, Guarantees & Extensions)
- Late arrivals: If you are more than 10–15 minutes late for your appointment, it may be cancelled or your service shortened to avoid delaying the next client.
- Cancellations: Please provide at least 24 hours' notice if you need to cancel or reschedule your appointment.
- 7-day service guarantee: Gel and Acrylic services are covered by a 7-day guarantee. If nails chip or peel due to a technical error within 7 days, we will repair them free of charge. This guarantee does not cover damage caused by personal neglect, rough handling, or heavy manual labour.
- Lash extensions upkeep: Infills are recommended every 2 to 3 weeks to maintain full lashes. Infills requested after 4 weeks or when less than 30% of extensions remain will be charged as a full set.
2. Comprehensive Health & Safety (Insurance Mandatory Clauses)
- Health and medical condition disclosure: Before a service begins, please tell your technician about any medical conditions, including but not limited to diabetes, severe allergies, skin sensitivities, chemical allergies (Acrylic, Gel, or Latex), pregnancy, or use of blood-thinning medication.
- Right to refuse service (infections and nail diseases): In accordance with UK health,
safety, and insurance guidelines, our technicians cannot perform services on nails or skin showing signs of:
- Fungal infections (Onychomycosis)
- Bacterial infections or open wounds/cuts around the nail bed
- Severe inflammation, warts, or contagious skin conditions
- Patch testing (tinting and lashes): A patch test is required at least 24 to 48 hours before your first eyelash extension, lash lift, or tinting service. If you refuse a patch test, we cannot perform the service under our insurance guidelines.
- Allergic reactions: We use professional-grade products, but allergic reactions can occasionally occur. USA Nails is not liable for unexpected allergic reactions if you did not disclose known sensitivities before the service.
3. Children & Guest Safety Policy
- Child safety restrictions: Because the salon contains sharp tools, high-temperature equipment, and chemical fumes, children under 12 must be supervised by an adult at all times and must not roam freely around the salon floor.
- Liability for children: USA Nails accepts no liability for accidents, injuries, or damage resulting from unsupervised children playing with salon equipment or products.
- Age restrictions for chemical services: We do not apply full sets of Acrylic extensions or UV Gel enhancements to anyone under 16 without explicit written parental or guardian consent, in line with UK insurance age limits.
4. Complaints & Refunds
- On-site complaints: If you are unhappy with the shape, colour, length, or design of your nails, please tell your technician before leaving the salon. We will adjust them promptly.
- No refund policy: We operate a strict no-refund policy on completed services. We offer complimentary adjustments or repairs under our 7-day guarantee instead.
5. Personal Property & Liability
- Personal belongings: You are responsible for your personal belongings, including bags, phones, jackets, and jewellery. USA Nails accepts no responsibility for lost, stolen, or damaged items on the salon premises.
- Clothing damage: Please take care around wet nail polish, acetone, and other chemical products. The salon is not liable for stains or damage to clothing caused by personal negligence.
6. Payment Policy
- Accepted payments: We accept cash and major debit/credit cards, including Visa, Mastercard, and contactless payments.
- Non-payment / walk-outs: Full payment is due immediately after the service. Any attempt to leave without paying will be treated as theft of services, and CCTV footage will be forwarded to Norfolk Constabulary.